Shipping Policy –
Once we have received the order and the advance payment, the ordered product will be shipped to your address in 3 to 5 working days, for customers based in India.
Returns & Refunds policy
Sahastraaksha recognizes the spiritual significance of Rudraksha. We are committed to providing our customers with authentic Nepali Rudraksha of the highest quality. We uphold stringent standards of authenticity and excellence.
General Refund and Return Conditions:
· Refunds: Sahastraaksha offers refunds for items returned within 7 days of purchase, provided they remain in their original condition and are not energized, damaged, manipulated, or altered in any visible manner.
· Non-Returnable Items: Premium Energization (Prana Pratistha) orders are non-returnable due to the specific energization for individual or family use.
· Inspection and Processing: Refunds undergo a thorough examination and may take up to 3 months to process.
· Lifetime Buyback Guarantee: Applicable if the Rudraksha is proven unauthentic by a verified lab, reinforcing your trust in our products. Customers bear the cost of verification.
· Custom Products: Customized products cannot be returned or refunded.
Specific Return Policy:
· Final Sales: All sales through our website, in-store, or via sales representatives are considered final.
· Damaged Goods: Returns for goods damaged during shipping or due to shipment errors are accepted if reported within 12 hours of delivery. These are subject to a 20% service fee. Customers are responsible for payment processing fees charged by third-party providers.
· Return Review Period: Return requests are reviewed within 30 days of sale. Exceptions may be made based on mutual agreement.
Additional Provisions for Accessories:
· Discounted Servicing: Discounted repair and servicing are available for 12 months.
· Post-Warranty Service Cost: After the 12-month period, customers are liable for repair and servicing costs.
· Flat-Rate Repair Service: Customers can opt to post it to our Pune /Pimpri Chinchwad Location.
Additional Refund Conditions:
· Authenticity Refund: 100% refund eligibility if items are proven unauthentic by a verified third-party lab, with lab fees borne by the customer.
· Lost Items: Full refunds for items lost during delivery, except in cases of natural disasters or unforeseeable circumstances.
· Order Delay: Full refunds for delays over 20 days in order processing, unless the delay is communicated or unknown to Sahastraaksha.
· Refund Request Window: Refund requests are reviewed and potentially accepted within 7 Days of the order date.
To process a refund, items must be returned with the Original Product Certificate, Invoice (original or copy), packaging, documentation, lab certificates, discount coupons, etc. We recommend using our managed reverse courier service to ensure the safe delivery of returns. Customers opting to send parcels independently assume responsibility for loss or damage during transit.
If all these terms and conditions are approved by our founders , and there is a case of genuine cause for a refund, the amount will be refunded to the customers within 5-7 working days.